A great opportunity has arisen for a Customer Service Co-ordinator to join this rapidly growing Telecoms business based in Irlam, Manchester.

You will support the Build Assessment and Survey Manager and duties will include:

• Monitor and track written enquiries from members of the public
• Record all public enquiries on spreadsheets and progress queries to the relevant teams internally
• Having sourced information internally, respond to enquiries from members of the public in a professional manner
• Use GIS system - our user-friendly in-house design system to find information regarding Telegraph pole locations
• Use other systems to provide detailed information regarding pole installations
• Work closely with both the marketing team and stakeholder engagement team to ensure accurate communications
• Provide admin assistance to the Build Assessment and Survey Team

This role offers a basic salary of £26,000 - £28,000 per annum plus bonus and excellent benefits including generous pension and holiday scheme, private health care and flexible working pattern.

To be suitable for this role you will have:

• Experience in a similar role ideally within Telecoms
• You should be proficient in Microsoft packages
• Attention to detail and a persistent approach to following up enquiries.
• A team player
• Excellent communication skills, both written and oral
• Proactive and takes initiative
• Highly organised and detail orientated
• Excellent Customer service skills

Email your CV to be considered - if you do not hear from us within 10 working days, please assume you have not been successful on this occasion.

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