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Why Partner With Us

Ready to take your team to new heights?

Partnering with us means joining forces with a dynamic and dedicated agency that believes in the power of collaboration. We bring a winning combination of expertise, passion, and a track record of success to the table.

Together, we'll create a customised strategy tailored to your unique goals, leveraging our extensive network and industry insights. With our collaborative approach and commitment to excellence, we'll work hand in hand to build a winning team that achieves remarkable results.

Get ready to unlock your team's full potential and reach new levels of success with us!

Our Client Guarantee

What does this mean for our clients?

It means you can breathe a sigh of relief knowing that your recruitment is in capable hands. We'll handle all the stress and hassle of the process, so you can focus on what you do best.  

But wait, there's more! - We're so confident in our exceptional service that we back it up with a guarantee. If our candidate isn't the perfect fit or leaves within the first twelve weeks, no worries! We'll hit the reset button and find the right person for you, completely free of charge. It's our commitment to your satisfaction and delivering top-notch results.

So sit back, relax, and leave the recruitment journey to us!

About Us

At NMS Recruit, we're not your average recruitment agency. With over 45 years of combined experience, we've got the know-how to take the stress out of your recruitment process.

 

But here's what really sets us apart: our commitment to building strong relationships. We're not just about matching job roles and skills; we dig deep to understand the heart and soul of your business. We want to know what makes you tick, your culture, and your management style. And when it comes to candidates, we go beyond the surface to understand their motivations, strengths, weaknesses, and personality types. It's all about finding that perfect match that brings out the best in both parties and leads to long-term success.

 

Oh, and did I mention our expertise? We're pros in the Telecoms, Energy, Commercial, and Sales sectors. Our specialist recruiters eat, sleep, and breathe these industries, so you can trust that we know our stuff. Plus, we've got lots of amazing job opportunities across the UK just waiting for the right candidates.

 

So, if you're ready to take your recruitment game to the next level, look no further than NMS Recruit. Let's build a winning team together!

Latest Jobs

Part Time Surveillance Officer

Merseyside

A Surveillance Officer working part time is required for this market leading property and people protection company based in Bromborough. You will be based within a control room environment and your role will involve intercepting threats to the sites they monitor, working at the forefront of the company to protect customers assets. You will collaborate closely with emergency services to deliver emergency interventions during live incidents. Hours of work are Monday to Friday 9.00am-2.00pm or 10.00am-2.00pm This role is offered on a 6 month contract. This role offers a pay rate of £12.31per hour paid weekly. You will be on a temporary contract for 8-12 weeks and once transferred over you will receive an excellent package including life insurance, sick pay, personal accident insurance, pension, excellent holidays, employee assistance programme and onsite Mental Health Champions, Perkz and free car parking with good career progression. To be suitable for this role you will have excellent communication skills, a problem solving attitude and strong IT skills. Knowledge of the security industry is preferred but not essential - candidates from retail, hospitality and the care industry will also be considered. It is essential you are able to provide 5 years worth of checkable work history and pass a DBS check. Email your CV today to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Days Surveillance Officer

Merseyside

A Surveillance Officer working days is required for this market leading property and people protection company based in Bromborough. You will be based within a control room environment and your role will involve intercepting threats to the sites they monitor, working at the forefront of the company to protect customers assets. You will collaborate closely with emergency services to deliver emergency interventions during live incidents. The working pattern for this role is 4 on 4 off day shifts 7am-7pm. This is a temporary to permanent opportunity starting immediately. This role offers a pay rate of £12.31per hour - paid weekly. Once permanent you will receive an excellent package including life insurance, sick pay, personal accident insurance, pension, excellent holidays, employee assistance programme and onsite Mental Health Champions, Perkz and free car parking with good career progression. To be suitable for this role you will have excellent communication skills, a problem solving attitude and strong IT skills. Knowledge of the security industry is preferred but not essential - candidates from retail, hospitality and the care industry will also be considered. It is essential you are able to provide 5 years worth of checkable work history and pass a DBS check. Email your CV today to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Nights Surveillance Officer

Merseyside

A Surveillance Officer working nights is required for this market leading property and people protection company based in Bromborough. You will be based within a control room environment and your role will involve intercepting threats to the sites they monitor, working at the forefront of the company to protect customers assets. You will collaborate closely with emergency services to deliver emergency interventions during live incidents. The working pattern for this role is 4 on 4 off day shifts 7pm-7am. This is a temporary to permanent opportunity starting immediately. This role offers a pay rate of £12.81per hour paid weekly. Once permanent you will receive an excellent package including life insurance, sick pay, personal accident insurance, pension, excellent holidays, employee assistance programme and onsite Mental Health Champions, Perkz and free car parking with good career progression. To be suitable for this role you will have excellent communication skills, a problem solving attitude and strong IT skills. Knowledge of the security industry is preferred but not essential - candidates from retail, hospitality and the care industry will also be considered. It is essential you are able to provide 5 years worth of checkable work history and pass a DBS check. Email your CV today to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Service Relationship Manager

London

NMS Recruit are seeking an experienced enthusiastic Service Relationship Manager to join a thriving telecoms business. Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep partners on the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team. The role is not just partner facing, you will also take the lead driving service improvement with suppliers and contractors to improve delivery lead times and keep us delivering service faster than competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications industry, with a strong advantage for those from a network provider background. Responsibilities Working with internal and external stakeholders to facilitate and take the lead in identifying operational service improvements. Leading partner service reviews and supporting account managers in the field. Driving continual service improvement and the creation and implementation of get-well plans where appropriate. Act as a customer advocate and a strong voice of the customer internally. Work collaboratively with Account managers and Operations leads to build relationships with key internal stakeholders and to drive customer growth. Act as an escalation point for the customer. Where required, provide feedback and input into the Service Delivery and support management team to improve processes across the operations function. Drive performance with suppliers and contractors. Essential Experience Experience improving service and relationships across a large portfolio of clients. Knowledge of telecommunications products with a focus on ethernet access and FTTP Experience in a similar role ideally within Telecommunications. Experience delivering first class customer service. Operational Background Able to change, adapt quickly. Experience managing suppliers/contract agreements. Ability to present to senior stakeholders internal and external. Ability to create, maintain and present service improvement documentation. The role will involve regular travel throughout the UK to visit our partners and attend conferences and events. Desirable Experience Experience working with internet service providers both UK and International In-depth knowledge of fibre delivery Excellent presentation skills Benefits Salary up to £60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Provisioning Manager

Warrington

NMS Recruit are seeking an experienced energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and through their team of Team Leaders and Provisioning Agents. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. Based in the North West the role will serve a large variety of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across other data and insights teams to ensure one truth on data and forecast of improvements. Conduct regular review meetings with Managers to discuss performance with their teams, set goals, and identify any support or resources needed to perform their roles effectively. Address any issues that affect team performance promptly and efficiently. Escalation and Critical Issue Resolution: Act as the Senior point of contact for high-level escalations and complex customer issue resolutions - dealing at Senior Leadership levels in with Customers. Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues. Customer First: Drive and engage the teams towards the KPI to create excellent customer service. Attend and be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and Process Improvement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at all levels but upto SLT / CEO level to improve service delivery processes and customer satisfaction. Coordinate with third-party service providers and partners to ensure they are aligned with ITS standards and customer expectations. Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements. Identify and mitigate risks related to call centre operations. Experience At least 5 years of relevant experience in a leadership role within customer service or operations in the telecommunications sector. Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 30 plus and managing managers, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling). Enthusiastic and highly motivated with high energy and motivational skills. Experience in motivating diverse teams and creating high energy to deliver great customer experience. Ability to manage a changing environment and adapt leadership methods to meet new challenges. Customer-focused with experience of dealing with customer plans and issues up to Senior Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process improvement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey in the delivery of telecoms networks is desirable which may include planning, civils, cabling, splicing, testing. Self-motivated and driven to meet service objectives and targets. Benefits Salary up to £60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Contracts Manager

Cumbria

NMS Recruit are seeking an experience Contract Manager for a well established business who offer fully integrated end to end design, plan and build solutions. Reporting to the Managing Director, this role is responsible for managing the effective and efficient delivery of a Cumbria contract, taking full responsibility for all personnel working on that contract, and delivering services to the required SLA. Developing strong commercial relationships to expand the offer locally. Responsibilities Taking responsibility for the entire contract, personnel working on that contract and the delivery of the services provided. Ensuring that the health, safety, and wellbeing of all personnel is kept as the top priority and that all jobs are completed in line with H&S requirements. Negotiating contracts with suppliers and subcontractors. Planning work and organising labour in line with service requirements and to ensure that all work is being complete on time and within budget. Identifying ways to increase efficiency and improve productivity within onsite teams. Corresponding with external stakeholders to document all activities. Compiling and delivering presentations to clients and suppliers. Collecting and collating data for forecasting and planning purposes. Lead and motivate project teams ensuring that policies and procedures are consistently applied throughout each area. Ensure that all work is compliance in line with contractual obligations, industry, and the company's high standards. Ensure that client updates and communication are timely and accurate, and that accounting is transparent throughout the contract. Review facility management staff qualifications and competencies to ensure capable service delivery; interview candidates, advocate career development and apprentice programs, whilst supporting succession planning on promoting strong and diverse FM teams. Conduct and attend client meetings and interviews and operational plans. Create and review FM best practices; contribute to team efforts to continuously improve processes, standards, and technology. Raising and following up non-conformance reports, to ensure that any actions identified, pursued, and resolved. Maintain and build up a good working relationship with internal and external stakeholders including customers, colleagues, public, suppliers, and senior management teams. Experience 10+ years' experience within a related FM and cyclical works management environment, managing a range of stakeholders, and delivering quality services. Experience of works management and CAFM systems. A methodical and rigorous approach to achieving tasks and objectives. Entrepreneurial and pro-active - strong drive and keen business mind. Excellent communication, contract management, negotiation, and people management skills. A strong orientation towards quality, safety, and continuous improvement. The ability to prioritise work, work well under pressure, meet deadlines, and manage business expectations. IT Literate and competent in MS applications, i.e., Word, Excel, PowerPoint, and Teams. Qualifications NEBOSH General Certificate is desirable. IWFM/IOSH Membership essential. HND or foundation degree in construction, facilities management, business studies or management would be advantageous. Enhanced DBS clearance essential Benefits Competitive salary 25 days holiday plus bank holidays £6,000 Car Allowance Employee Bonus Scheme Healthcare Cashback Plan Employee Assistance Programme Company Contribution Pension Scheme Parental Leave and Pay Employee Reward and Recognition Learning and Development Opportunities Gym & Retail Discounts Life Assurance Benefit Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Business Development Manager (Commercial)

Chester

Business Development Manager (Commercial) Salary: Negotiable depending on experience + uncapped commissions + benefits + career development Location: Chester City Centre Our client, a thriving commercial finance brokerage, seeks an accomplished Business Development Manager to join their esteemed and vibrant team. Your role is pivotal in furthering our client's current status as a leading finance provider, collaborating with the existing team. As a key member, your responsibilities will focus on: Providing specialist advice on commercial finance products; including commercial mortgages, bridging finance, development, and mezzanine finance to new and existing clients • Maximise cross selling opportunities. • Responding to inbound enquiries and self-generate sales opportunities to develop a strong sales pipeline. • Ensure service levels and compliance standards are in line with both company and industry guidelines and regulations. • Place cases with a panel of lenders and work alongside a dedicated sales support colleague to process the transaction through to completion. • Maintain an ongoing comprehensive understanding of the non-regulated finance area. • Network externally to support the company brand and develop further referral avenues. • Develop relationships with our lending panel. Requirements: • Proven ability in the broker/intermediary sector (minimum 2 years). • Excellent level of technical knowledge, especially in the Real Estate & Construction sectors. • High level of compliance to industry principles and procedures. • Strong ability to build and maintain a client base. • Organised, motivated and energetic with the ability to prioritise workload with a focus on client service. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Business Development Manager

Chester

Business Development Manager Salary: £30k-£35k plus commission (up to 40%) Location: Chester City Centre Our client is a commercial Finance Brokerage who offers innovative funding solutions to fit every business. They specialise in raising funds for all types of companies from sole traders to PLCs. Our client is an all of market broker, they can provide a wide range of finance facilities including Equipment Finance, Vehicle Finance, Cash Flow, Property Finance (including bridging, BTL, HMO & Commercial), Company Acquisition, Capital Release Scheme, and Invoice Financing. Role Description: This position is a hybrid role for a full-time Business Development Manager (BDM) located in Chester. The role will involve growing the business by identifying new clients and generating business opportunities through effective networking and market research. The ideal candidate should be experienced in sales, and able to generate leads and close deals. The ability to work remotely for some part of the week is acceptable although some face-to-face interactions will be necessary. Qualifications: • Previous sales experience working for a Finance Brokerage or similar. • A self-starter who could work independently, sales driven and has a proven track record of reaching sales targets. • Excellent written and oral communication skills to effectively communicate complex ideas with clients and team members. • Strong organizational and time-management skills • A willingness to learn, adapt, and innovate in a rapidly changing market. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Audio Visual Installation/Service Engineer

Glasgow

NMS Recruit are seeking experienced Audio Visual Installation/Service Engineers with strong experience in 100v line to join a world leading business in the Audio Visual Retail/Hospitality Industry. You will be passionate about delivering first-class installation and service cover in Scotland ensuring that work instructions are followed correctly, for both system installations and service works, and the associated works are completed to the required standard. Responsibilities Working alone to undertake sound system installation works and service calls in accordance with issued plans/job specific work instructions or as and when required part of a 2-person team, which may be working with another employed engineer or sub-contractor. Timely reporting to the Operations team or Project Manager where issues are encountered on site. Ensuring adherence to client requirements when attending sites, e.g. booking in, logging out etc. Accurate fault finding/diagnosis of audio/audio visual system issues and correctly reporting back to the technical team with recommendations if unable to resolve whilst on site. Ensuring authorisation is received from the technical support team to remain on site if a service call runs over the allocated time. As and when required, acting as lead engineer on behalf of the Project Manager on installations. Ensuring full and accurate completion of paperwork, including where required, marking up of plans and timely return of such documentation to the office. Undertaking tasks to support other engineers out in the field, eg delivery of equipment to site. Maintaining accurate stock records and levels of basic equipment on company vehicle. Completion of accurate health and safety documentation. Experience 2- 3 years experience within an audio visual installation/service role with 100v line exposure. Ability to work on own or part of a team. Physically fit and able, due to equipment to be installed, parking restrictions meaning that equipment may need to be carried, by hand, to the location. Comfortable working at height. Full driving licence, ideally having been held for more than 5 years'. Able to work away from home as and when required and at short notice. Experience of working on construction sites. Familiar in the use of power tools/hand tools and cutting equipment. CSCS/ECS Card and Asbestos Awareness qualification, but training will be given. IPAF/Pasma and Working at Height qualifications would be advantageous, but not essential as training will be given. Flexible regarding working hours. To accommodate the needs of our clients the successful candidate may be required to undertake works early morning eg 04.00 am or a late evening finish or overnight working Benefits Salary £30,000 - £35,000 DOE Holidays: 25 days per annum plus BH Additional holiday: 1 day for Birthday off Death in Service: 3 x basic salary Group Pension Scheme After probation sign off Cash plan Group bonus scheme Holiday purchase and buy back (capped at 5 days) Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Finance Assistant

Cheshire

A team of Finance Assistants is required for my rapidly growing business based in Daresbury. The main purpose of this role is to update and maintain Purchase Ledger's across the whole company. In addition, there is a requirement to support reconciliation work and other accounting matters across the Group, working in a small team supporting an expanding SME. Main Duties and Responsibilities • Enter invoices received correctly and accurately onto Purchase Ledger using correct nominal codes. • Maintain accurate supplier details • Reconciliation of PSO bank account, main bank account purchase transactions, and business. • Ensure that all reconciled transactions have corresponding source documentation attached, where possible. • Reconciliation of supplier statements received against ledger balances. • Daily feedback to FC/Accounts team for chased supplier payments. • Give updates to suppliers, re payment dates, when supplied. • Balance Sheet Reconciliations. • Any ad-hoc tasks or other finance-related work as needed. This role is offered on a 6 month fixed term contract but there is great opportunities for a permanent opportunities at the end of the contract. To be suitable for this role you will have experience in a similar role and be/have: Strong analysis, organisation and planning skills are required, as is the ability to listen effectively and communicate with Directors, Project Managers, and team members Excellent communication skills (written and verbal), so as to be able to liaise and interact with senior management, technical teams, and customers Ability to follow internal procedures and effectively apply methodology, standards, and best practice Willingness and ability to quickly learn complex concepts Ability to listen, empathise and gain customer confidence Excellent customer service skills and polite telephone manner Email your CV today to be considered for this great opportunity. If you do not hear from me within 10 working days please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

HR Business Partner

Daresbury

We looking for a HR Business Partner to join our client based at Daresbury Park. My client is a HR and business services company that help small and medium businesses to put their people first. Not just your average HR consultancy - whilst they deliver all the usual services that you'd expect to see, their priority is to enable companies to truly put their people first and therefore naturally improve their productivity and the general running of the business. To put people first, they focus on areas such as employee engagement, having robust processes in place, ensuring employees feel valued and a part of the organisation looking at key indicators such as retention rates and sickness absence rates. They believe that sometimes the little things can make people feel the most valued. It’s a great opportunity to join a dynamic, growing business. You will be based onsite with one of their clients working closely with their Senior Management team and be involved in end-to-end operational HR issues helping to drive the business forward through its growth. This is a hybrid working role - 3 days office/2 days home working. To be suitable for this role you will have a strong HR background, be experienced at a strategic level, enjoy being hands on and have the ability to manage a fast paced role and juggle priorities. Email your CV to be considered for this great role - if you do not hear from us within 10 working days, please assume you have not been successful.

Apply now

Customer Service Team Leader

Warrington

NMS Recruit are seeking an experienced Customer Service Team Leader for a thriving telecoms business based in the North West. The Team Leader will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and their Agents. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. The role will serve a large variety of Partners and end users across the UK. The Team Leader will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to a team of Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates throughout the process. Develop team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Conduct regular review meetings with team members to discuss performance, set goals, and identify any support or resources needed to perform their roles effectively. Address any issues that affect team performance promptly and efficiently. Escalation and Critical Issue Resolution: Act as the point of contact for high-level escalations and complex customer issue resolutions. Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues. Ensure effective management of customer complaints and escalations, striving for quick and satisfactory resolutions. Stakeholder Management: Build strong relationships with internal and external stakeholders to improve service delivery processes. Coordinate with third-party service providers and partners to ensure they are aligned with company standards and customer expectations. Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction. Quality Assurance and Process Improvement: Oversee the quality of work and compliance with internal policies and industry regulations. Continually assess and refine workflows and processes to improve efficiency and customer service. Experience • Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 10 plus, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling). • High energy and motivational skills - Experience in motivating diverse teams and creating high energy to deliver great customer experience. • Customer Service Expertise - Extensive experience in customer service management, particularly in a telecommunications or ISP environment. • Communication Skills - Excellent communication and interpersonal skills to interact with team members, management, and external partners effectively. • Problem-Solving Ability - Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. • Adaptability - Ability to manage a changing environment and adapt leadership methods to meet new challenges. • At least 3 years of relevant experience in a leadership role within customer service or operations in the telecommunications sector. Benefits • Up to £35,000 DOE • 25 days holiday plus bank holidays • Birthday off • Bonus • Hybrid working • Pension • Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Operations Executive

Yorkshire

Finance Office Manager Salary: £25k-£35k basic salary Location: Leeds or surrounding areas Company Description: Our client is a comprehensive funding partner catering to UK SMEs, conveniently situated in Leeds. Their experienced and friendly team of commercial finance brokers work closely with businesses to provide short and long-term funding options and drive business growth. They leverage one of the nation's largest funding panels to secure competitive commercial finance deals whilst maintaining a high standard of service. Role Description: As an Office Manager your daily responsibilities will encompass overseeing operational processes, conducting compliance audits, liaising with internal teams and external stakeholders, handling recruitment and onboarding procedures, and ensuring seamless transactional processes. This is a hybrid position, primarily based in their Leeds office with the flexibility for remote work opportunities. A successful Finance Office Manager should have: • Proven experience in an Operations Executive, Finance Manager or similar role. • Excellent knowledge of operational procedures and policies. • Strong leadership and team management skills. • Strong interpersonal and communication skills • Ability to resolve issues and handle complaints effectively. • Attention to detail and ability to multitask • Excellent communication and presentation skills. • Knowledge of financial operations and/or commercial finance is a plus but not essential Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Business Development Manager

Yorkshire

Business Development Manager Salary: £30k-£40k basic salary plus car allowance Location: Leeds or surrounding areas Company Description: Our client is a comprehensive funding partner catering to UK SMEs, conveniently situated in Leeds. Their experienced and friendly team of commercial finance brokers work closely with businesses to provide short and long-term funding options and drive business growth. They leverage one of the nation's largest funding panels to secure competitive commercial finance deals whilst maintaining a high standard of service. Role Description This is a full-time hybrid role as a Business Development Manager. The Business Development Manager will be responsible for day-to-day tasks such as identifying and prospecting potential clients, building and maintaining client relationships, conducting market research, preparing proposals, and negotiating and closing deals. Some data/leads are provided but there is an expectancy to generate your own leads to obtain new business. The role is located in Leeds with flexibility for remote work. Qualifications • Strong interpersonal and communication skills • Self-motivation to develop personal career and earnings • Self-motivated and target-driven • Ability to work independently and as part of a team • Proficiency in Microsoft Office and CRM software • Can do attitude and wiliness to learn. • Asset Finance experience is preferred but not mandatory. Candidates with a background in direct B2B sales roles within industries such as Machinery, Recruitment, Automotive, IT & Telecommunications will also be considered. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

On Trade Account Manager - Whisky

London

London On Trade Account Manager - Whisky Our client started on a quest to create the perfect whisky, with a simple idea that came from a premium blend that is well balanced and that delivers a memorable experience to every bottle. Finished in premium Sherry casks from Spain. This process imparts that the whisky is a rich, fruity flavour, now with a global footprint we are keen to hire an experienced Sales Account Manager to secure new listing in London. The Role Responsible for brand activation and facilitating commercial deals in both the on- and off-trade predominantly in London, working with a distributor partner. Achieve new listings that drive the rate of sale in bars, clubs and restaurants. Liaise with the route-to-market Partner Managers to ensure product availability and accessibility across your account base. Facilitate brand launches, consumer & staff tastings and trainings. Maintain and manage on-trade accounts with regular visits and a clear vision for both back bar and cocktail menu listings. Provide feedback on competitor activities and market trends in target accounts Experience • Dynamic self-starter, highly motivated and eager to achieve success • Experience in a sales / commercial environment • Understanding of both the on- and off-trade channels, with extensive knowledge of the London on-trade • Confident in talking about the whisky category, trends and cocktails • Highly organised and takes a planned approach to work • Manages own time well. Benefits • Salary up to £45k + OTE • 33 Days holiday • Phone, Laptop • Travel expenses To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Field Sales Executive

Galashiels

Our client is on an exciting journey to revolutionise broadband for homes and businesses in rural towns and villages across the North & Scotland. Due to continued success and network build we are now seeking a number of Field Sales Executives to join this rapidly expanding business . The Role • You will effectively manage and organise your time to maximise customer contact. • You'll be an enthusiastic brand/product ambassador and educator. Building a positive reputation and increased profile. • You'll undertake door to door sales, effectively identifying and closing sales opportunities as handed over by your manager. • You'll attended community events - networking, building pipelines and signing customers to a broadband service. • You will feed back to your team your findings in the field and offering ideas and solutions to ensure we achieve ongoing success. • You will optimise customer referrals and endorsements to increase connections to the network. What will you bring to the role We're looking for an astute, confident, polite, positive, disciplined and driven professional who is adapted at selling door-to-door in telecoms, utilities or similar. You'll use your previous experience as a highly successful Sales Executive to help us grow customer connections. Benefits Starting base salary of £24,000 - Increasing after probation OTE £48k- Uncapped Company car + fuel card No weekends Private medical Increased pension contribution Home / regional based Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Field Sales Executive

Fife

Our client is on an exciting journey to revolutionise broadband for homes and businesses in rural towns and villages across the North & Scotland. Due to continued success and network build we are now seeking a number of Field Sales Executives to join this rapidly expanding business . The Role • You will effectively manage and organise your time to maximise customer contact. • You'll be an enthusiastic brand/product ambassador and educator. Building a positive reputation and increased profile. • You'll undertake door to door sales, effectively identifying and closing sales opportunities as handed over by your manager. • You'll attended community events - networking, building pipelines and signing customers to a broadband service. • You will feed back to your team your findings in the field and offering ideas and solutions to ensure we achieve ongoing success. • You will optimise customer referrals and endorsements to increase connections to the network. What will you bring to the role We're looking for an astute, confident, polite, positive, disciplined and driven professional who is adapted at selling door-to-door in telecoms, utilities or similar. You'll use your previous experience as a highly successful Sales Executive to help us grow customer connections. Benefits Starting base salary of £24,000 - Increasing after probation OTE £48k- Uncapped Company car + fuel card No weekends Private medical Increased pension contribution Home / regional based Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Personal Tax Specialist

Chester

A Personal Tax Specialist is required for a Chester based firm of Chartered Accountants and Business Advisers. This is a busy and growing practice and they are looking for someone who is ACA or ACCA qualified or equivalent to join their first-class team. Ideally, you will have some experience working at an Accounts Practice giving tax advice with a strong focus on client consulting and tax planning. You will act as the primary contact for client queries. Hours of work are Monday - Friday working 9-5 or 8-4, hybrid working (2 days at home 3 in the office) To be suitable for this role you will be/have: • ACA or ACCA qualified although candidate with relevant experience will be considered • Proven practical experience with an accountancy practice • Experienced in meeting clients face to face and providing high levels of customer services Email your CV today to be considered for this great role. If you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Sales & Marketing Executive

Cheshire

Our client is a growing telecoms company that is building business networks fast across the UK and is now considered one of the leading business Fibre Network providers in the UK. Their network now passes over 25% of all business premises spanning the North West, Yorkshire, The Midlands, The southwest and London. The Role This exciting role will support the sales and marketing function, across all aspects of inbound and outbound sales, to generate new connectivity interest. You will be responsible for self-sourcing new leads via a number of sources, but predominantly Google and LinkedIn, as well as working with marketable data where businesses are close to the network. Outbound calling will be a large part of the role (30%) so being able to turn cold-calls into warm leads is key, as will inbound enquiry follow-up and nurture. ·Sourcing new business leads ·Working across sales & marketing functions ·Make data-led outbound sales calls to businesses ·2-3 days per month field based to leaflet drop along key network routes ·Manage the online LiveChat function ·Re-engage with businesses once their contract-end becomes due ·Work closely with the Marketing Manager to deliver lead targets and support campaign activity, especially in under-performing locations ·Work to agreed KPI's sales and call targets About you • Knowledge of sales principles and methods • Experience in assessing target geographies for outbound calling • Delivering quantifiable quality leads in a B2B environment • Have a professional but warm phone manner - able to build rapport easily • Able to identify the right person to speak to, to get a foot in the door • Excellent understanding of the English language, both written and verbal • Motivated self-starter and driven to meet objectives and targets • Be ambitious, enthusiastic and confident • Quick and eager learner • Knowledge of CRM systems (Salesforce) is desired but not essential • Personable, polite and adaptable to change • Ability to travel occasionally throughout the UK • If you enjoy being part of a friendly working environment that is fast-paced, then this role is definitely for you Benefits ·£25k - £27k Starting base salary ·OTE £31K year 1 ·Full training provided ·Hybrid working model after training Please note, due to the nature of this role you must have a full UK driving license and access to a vehicle To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Sales Administrator

Frodsham

Our client is a well-established plumbing & heating business that prides themselves on service, due to continued success they are expanding the division. We are seeking an experienced Sales Administrator who can work in a fast-paced office and enjoy a variety of workload. Responsibilities • Managing and uploading technical quotations & costs • Uploading surveyors' reports • Obtaining prices from nationwide suppliers • Booking in jobs / quotes • Sending out service reminders to customers • General office administration tasks including ordering stock • Processing invoices / bookkeeping (not essential but will be beneficial) Key Sills • Must have strong IT skills with knowledge of Excel and good administrative skills • Must be very thorough, well organised and have and attentive to fine detail • Must have the ability to work efficiently under pressure, prioritising workload to meet deadlines • Comfortable at working to KPI's in a busy environment Benefits •£25k - £28k • Working within a small friendly team • Training opportunities • Numerous staff events • Company uniform To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Part Time Control Room Operator

Merseyside

An opportunity has arisen to join this well-established organisation based in Bromborough. This is a part time role working 25 hours a week as a Control Room Operator. Based within a small, friendly team your duties will be varied and will include: • Monitoring Lone Workers in vulnerable situations • Monitoring CCTV alarms at high-risk sites to ensure site security • Monitoring Intruder Alarms at vacant/void properties • Liaising with Engineering Teams to improve monitoring • Liaising directly with Police and emergency services for property break-ins/ emergency situations • Conducting Site checks to identify vulnerabilities and issues • Proactively Monitoring for False alarms We are looking for 2 people to work the following shifts: • Monday - Friday 8am-1pm • Monday - Friday1pm- 6pm This is a temporary to permanent role and offers a pay rate of £12.31 per hour. Once permanent you will be entitled to a full range of company benefits including life insurance, personal accident insurance, pension, employee assistance programme and onsite Mental Health Champions along with good career progression. Whilst full training will be given for this role you must have high levels of attention to detail, excellent customer service and administration service skills and be highly computer literate. Due to the nature of the role you will need to provide 5 years' worth of checkable work history and pass a DBS check. Email your CV today - if you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

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Inbound Account Manager

Elstree

Sales Executive (Inbound) Salary: £23k basic salary (£50k-£65k first year OTE) Location: Elstree, UK We are actively seeking a driven and ambitious Account Manager to join a rapidly expanding Car Finance Brokerage located in Elstree. The role has no cold calling involved but the ideal candidate will have a passion for sales, excellent communication skills, and a proven track record of success. As a Sales Executive, your role involves building strong customer relationships, managing your sales pipeline, and proactively reaching out to customers who have applied for car finance. You will serve as the primary point of contact for our client's customers, guiding them through their car buying process and ensuring that your calls are compliant and that customers are fully informed. Key Responsibilities include: • Contacting customers to discuss their finance application. • Conducting qualification calls to understand customer needs and their progress in the car buying process. • Managing your sales pipeline to efficiently maintain contact with your customers. • To achieve all KPI's around activity and quality. • Utilise and update our CRM system. • Deliver exceptional customer experiences, with the customer at the centre of all your actions. • Achieve and maintain appropriate compliance standards. Requirements: • Proven experience as an Account Manager or similar role. • Excellent communication skills. • Ability to build rapport with customers. • Strong organizational skills. • Ability to manage your sales pipeline. • Ability to work in a fast-paced environment. • Ability to work independently and as part of a team. Benefits: • Very generous commission structure • Free Onsite Parking • Excellent career progression across the business • 25 days holiday, including bank holidays This is an office-based role, Monday to Friday, with occasional Saturday. If you're a positive, driven, and tenacious sales professional with a strong desire to excel in a sales environment, we'd love to hear from you. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Apply now

Testimonials

"Lisa was fantastic throughout the whole recruitment process and working with her was a pleasure: she was extremely professional, supportive, and determined to find the right role for me. With Lisa’s help I was able to secure a position which perfectly aligns with my skills and experience - thank you!"

 

 

Poy - Bid Co-ordinator

2023

"Rachel was amazing she calmly and confidently explained the company and role and its benefits for my career path. Rachel was attentive and always there if support was needed and her proactive approach to get things done was incredible.

 

I really appreciate what Rachel did for me and it was amazing to have her as a recruiter."

Abdullah - Customer Project Co-ordinator

NMS Media

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Growth surge for NMS Recruit’s Telecoms Sales Division

​RAPID expansion of the UK Telecoms industry is powering up specialist recruiters NMS Recruit to a predicted year of significant growth.Already in pole position for high-speed delivery of vital jobs in the sector, focus is now on filling a nationwide need for sales roles, largely due to further massive movement in the provision of full-fibre broadband and its impact on the economy and the environmentTo service this huge client demand, NMS Recruit has embarked on its own expansion path for its Sales Division, based at the company’s Wirral headquarters of Burton Manor.Already, the Sales team has doubled in size over the past 12 months and, headed by Divisional Manager specialist Alex Drury, the business is expecting this move will greatly contribute to its turnover tripling within the coming year. Operations Director Lisa Carew explained: “Ongoing plans for new installations of full-fibre networks and high-speed cable broadband throughout the UK - and operators’ commercial recruitment campaigns - have taken us to high levels of activity. “We’re in a situation where the Telecoms industry climate is constantly changing, opening up more doors of opportunity for employment. In recent years, we’ve experienced a huge boost to the UK jobs market with new installations of full-fibre networks and high-speed cable broadband - but now we’re looking at even greater real growth in the sector over the next three years.“There’s already been a whole stream of job openings, from roles for engineers, planners and surveyors to project and operational managers, technical co-ordinators and office support staff. However, the greatest impact on our business at the moment is through our Telecoms Sales Division as we work in partnership with Internet Service Providers,  IT specialists and Managed Service Providers to fill their increasing number of vacancies.”NMS Recruit took a forward leap in activity in the early post-Covid years when investment in broadband connectivity spurred jobs growth due to nationwide working from home arrangements, greater focus on supply to rural and hard-to-reach areas and a boom in TV streaming.Lisa added: “As a result, since 2020 we have seen year-on-year growth, each period from then onwards seeing our turnover tripling. Already, 2023 figures for the half-year are extremely positive and likely to show even greater significant growth by the year end.”The latest additions to Alex’s team in the Sales Division are Recruitment Consultants Jayden Crimp, Danny Mongan and Louis Frost.Alex said: “Jayden, Danny and Louis have become vital members of our expanding division at NMS as our focus is firmly fixed on the growing demand for sales roles in the Telecoms and IT industry.“We are operating in a fast-moving environment that’s constantly changing and advancing. Full-fibre development is helping to resolve issues of slow internet speed and greater productivity for a remote workforce still operational post-Covid and whose former reliance on work travel - many of them living in remote, rural areas - has actually begun to reduce carbon emissions.“The delivery of the right people to fill Sales roles is therefore crucial to the successful operation of clients such as Internet Service Providers, many of the smaller ones now beginning to take a bigger share of the marketplace.”

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Russell Taylor Group unveils new Training Academy

RUSSELL Taylor Group has begun a major new initiative to equip its workforce with the skills to strengthen the economy.Now with its own Training Academy, the company is expanding its “home-grown” talent focus to train, develop and up-skill its recruitment teams - from apprentices just joining the business to existing staff on a route to senior management roles.Among delegates on the first programme are 10 new trainees recently taken on by Burton Manor-headquartered Russell Taylor Group, its Wirral-based subsidiaries Recruit Right and NMS Recruit and Perpetual Partnerships, based in Knutsford.The intensive course, running from now until November, is being held at Burton Manor and led by Russell Taylor Group’s training partner Andy Cain, a recruitment specialist with industry experience spanning more than 25 years.Company chairman Peter Russell said: “A workplace strategy of training and developing our own home-grown talent to become the white-collar workforce of the future has been at the forefront of our operations since business start-up 17 years ago. In this period, we’ve supported more than 50 apprentices, many of whom have stayed with us to become key players and senior managers.“However, the new Training Academy has taken our focus to the next level as we plan another ambitious expansion pathway for the business. By further investing in talent and training, we recognise that our people are our most important asset. They belong to the future of our business - as we continue to grow so do they.“And for employers working with us to recruit labour, it means we can open up greater doors of opportunity to provide them with the right workforce with the right skills to make their businesses flourish.”The Russell Taylor Group Training Academy will take recruiters through a programme of workshops covering marketplace activity and its current challenges, sales techniques, negotiation, developing client relationships, regulatory compliance and, finally, leading them to a detailed presentation to their managers.Andy Cain, pictured with some of the trainees, said: “The course is intensive, as it needs to be in an industry like recruitment which is fiercely competitive. “The world of work has changed virtually beyond recognition over the past few years so it’s vital that recruiters are equipped with the knowledge and training to perfectly match employers’ current needs with the skills of those seeking work.“The academy workshops are all about success – for Russell Taylor Group and its workforce and for the impact they will have on business’ future hiring processes.”Russell Taylor Group managing director Rob Kurton added: “Having an expertly-trained team of recruiters has never been more important than now.“As a business, we have come through a challenging couple of years in all our operational sectors of recruitment – from technical, engineering and construction through telecoms, energy and sales to industrial and commercial – and forecasts for this year and onwards are looking good.“However, we have a situation nationally where skilled job-seekers are in charge of the labour market and likely to stay that way for the foreseeable future. The Training Academy will now see our recruiters uniquely placed to make successful inroads into plugging some of these skills gaps as we all work to rebuild the UK economy.”

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The Talent Tent for girls who want to aim high

RECRUITMENT specialists from Russell Taylor Group and NMS Recruit have been encouraging girls to aim high for their job goals as they joined Merseyside Police for the first Leasowe United Community Day on Wirral. Led by group chairman Peter Russell, they also partnered up with local training providers and community groups to introduce young women living on the Leasowe estate to life-changing opportunities and inspire them to take their first career steps. The community day, held at Leasowe Recreation Centre, had evolved from work by Constable Alison Inman and Constable Claire Ryan, from the force’s Wirral Community Team, and aimed at creating safer communities and greater opportunities for the estate’s young people. Top sporting action also formed part of the Leasowe United project as around 150 young sportswomen, aged between 12 and 17 from all over Wirral, competed in an all-female football tournament, designed to build their confidence and realise their potential both on and off the pitch.  Operating from the ground’s Talent Tent, Peter and his team - group HR manager Jennifer Scott, Manufacturing Division manager Kelly Newell, Hannah Williams, who runs Scientific Division’s Certification Desk, Isaac Hayes, a former apprentice and now labour co-ordinator, along with Zoe Beard, business support co-ordinator with Russell Taylor Group subsidiary NMS Recruit - gave valuable one-to-one advice to the girls to help set them on the road to further education, apprenticeships and employment. Peter said: “It was an amazing day and a delight to see so many girls showing their competitive spirit and really giving their all to a full day of high-action football. “With our support team of coaches, inspirational achievers and employment recruiters, our role there was to help channel the girls’ energy and skills into the next important stage of their lives - the development of their careers. “Hopefully, we helped to kick-start employment goals and make a difference to the future of these young people.” Merseyside Police Chief Constable Serena Kennedy added: “Merseyside Police are committed to working with our partners and communities and Leasowe United is a great example of what can be achieved when working together. “Initiatives like this that offer our young people an opportunity to bring all their potential to the fore are so important. I hope this inspires them to embrace new challenges and to take the steps to further education or into the world of work.” Russell Taylor Group, main sponsor of Leasowe United, was joined in the Talent Tent by its professional partners Willaston Physio, who provided a physiotherapy service throughout the day for the young players, while The Hive Youth Zone, also supported by the business, had qualified youth workers on hand to give advice about a full range of issues affecting young people to raise their aspirations and confidence.    

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Distance no object as NMS bridges 8,000-mile recruitment gap

THE perfect job may have been more than 8,000 miles away – but distance was no object for NMS Recruit achieving Shannon Gray’s dream of a new start for her family by working in the UK’s booming Telecoms fibre industry. Within only a matter of days of making the decision to find employment here, Shannon was planning a life-changing move to Manchester from their home in South Africa. A chance CV posted online, picked up inside an hour by NMS principal consultant Rachel Powell (pictured, left, with Shannon), an internet interview date the following day – and Shannon had a job offer two days later. Now settled and happy in her role as a Fibre Planner with network provider Freedom Fibre at their headquarters in Irlam, she said: “Starting this job has been an absolute dream come true. “Although I am still battling with the emotional roller-coaster of moving so far away, being here is like a home from home. “At first I was shocked as it all happened really fast but, at the same time, I was so excited. Rachel has literally helped me and my family achieve our dream of coming to the UK.” Shannon’s career in fibre planning and design began five years ago. She started out, she says, knowing absolutely nothing about the growing industry in South Africa but “fell completely in love with it”. However, she and her husband both agreed to pursue a life in the UK for themselves and their young son – but where to start? She explained: “I decided to take a chance on sending out my CV to companies in the UK Telecoms industry. I saw a position for a Senior Fibre Planner and, although I didn’t have the years’ experience required, I thought I would give it a go and emailed it. “This is where my journey began. Rachel responded within an hour, asking if we could have an online Teams meeting – she liked my CV, she said, and there could be some other opportunities I could apply for. I was so happy.  “Rachel decided to take a chance on sending my CV to Freedom Fibre and the very next day I was given an interview date. Two days later I had got the job.  “Accepting it was a difficult decision to make but we realised this was our opportunity to have a better life, especially for our son. I had to make the journey here by myself - probably the hardest thing I’ve ever had to do.  “Leaving them both behind wasn’t easy but knowing I was being helped by Rachel, as well as starting work for an amazing company, helped ease the process. From the very beginning, she was an absolute blessing. She was so hands-on, explained everything and kept me in the loop all the time. I couldn’t have asked for a better person to have helped me land this position.  “Professionalism isn’t even a word I can use to describe her way of working as she is way more than that - I have made a really good friend as well!” Lisa Carew, Operations Director at NMS Recruit, added: “The rapidly-moving digital world in which we operate means we can now fast-track employers and job-seekers into employment. “Going the extra mile – in this case more than 8,000 of them – and setting Shannon and her family on the road to a new life has been a very rewarding experience for Rachel and the team here at NMS “However, creating that perfect fit for Freedom Fibre and Shannon was more than a job-matching exercise. It was a unique challenge and one where Rachel’s people skills and precise knowledge of the Telecoms market brought such a speedy, successful result for everyone.” Four months into her role at Freedom Fibre, Shannon looks back on the vital support she’s had from her employers, from the HR team who helped ease her in to a new life so far away from home – both from a workplace and personal perspective – to her friendly and helpful colleagues. She said: “I work with an amazing team and we have gelled well together. I absolutely love what I do and working for a company like this is beyond what I could have ever have hoped for. “Words can’t describe how grateful I am for everyone taking the chance on me. It has been such an adventure.” Praising Shannon for her life-changing actions, Keith Vicary, Head of Fibre Design at Freedom Fibre, said: “Overcoming the extremely difficult circumstances and the emotional roller-coaster of experiences to make a new start here - especially during those early days - is testament to Shannon’s character, her desire to succeed and total commitment to providing a new and more stable life for her family. She has come through with flying colours. “Shannon has quickly become an integral and reliable part of our design team and her bubbly personality is infectious. She’s a real asset to Freedom Fibre and a role model for others with similar ambitions. “She’s also proof that women, in this male-dominated industry, do have a rightful and valued place alongside their male colleagues.”